Acceptable Use Policy

This Acceptable Use Policy governs how users may access and use the Marlbank One Loft Race platform, including its website, registration tools, marketplace tools, payment features, account systems, messaging systems, live data tools and related services.

This policy is intended to protect users, transactions, race operations, platform integrity, personal information, payment systems and the broader Marlbank OLR environment from abuse, fraud, disruption, unlawful conduct and harmful activity.

This policy applies to all visitors, account holders, buyers, sellers, participants, advertisers, agents, service users, marketplace users, support users and any person who accesses or interacts with the platform.

It applies to website browsing, account creation, listings, marketplace purchases, payments, payouts, messaging, uploads, live race interactions, support interactions and any other digital use of Marlbank OLR systems.

You may only use the platform for lawful purposes and in a manner that does not violate the rights of Marlbank OLR, other users, service providers, payment providers or third parties.

You must provide truthful, current and complete information when registering, listing, paying, verifying your identity, requesting payouts or otherwise interacting with the platform.

You may not use the platform to commit fraud, payment abuse, seller fraud, buyer fraud, identity fraud, account takeover, phishing, false chargebacks, listing scams, impersonation or any deceptive or misleading activity.

You may not submit false payment details, false bank details, false ID details, false ownership claims, fake pedigrees, altered screenshots, fabricated proof of payment or manipulated evidence of any kind.

You may not impersonate any person, fancier, seller, buyer, company, agent, loft official, race official, employee, service provider or Marlbank OLR representative.

You may not falsely claim affiliation with Marlbank OLR or misrepresent the origin, authenticity, ownership, health status, identity or performance history of any bird, item, service or listing.

You may not create false listings, duplicate deceptive listings, manipulate prices in bad faith, engage in fake bidding, submit fake enquiries, reserve items without intent to buy, interfere with another user's sale or purchase, or misuse the marketplace for spam or exploitation.

You may not list unlawful goods, stolen goods, prohibited items, deceptive goods or any listing Marlbank OLR considers harmful, fraudulent, unsafe or unsuitable for the platform.

You may not use stolen cards, unauthorised payment methods, compromised bank accounts, fraudulent payout details, false billing identities or manipulated payment instruments on the platform.

You may not abuse refund systems, return systems, reversal flows, dispute systems, payout systems or chargeback systems.

You may not intentionally create transaction disputes in bad faith or attempt to receive goods, services, credits or payouts unfairly.

You may not attempt to gain unauthorised access to accounts, admin systems, private dashboards, databases, payment systems, support systems, logs, APIs or any protected part of the platform.

You may not probe, scan, test or exploit platform vulnerabilities without express written authorisation from Marlbank OLR.

You may not upload malware, ransomware, spyware, credential stealers, malicious scripts, destructive code or any software designed to disrupt, damage or compromise the platform.

You may not use bots, scripts, crawlers, harvesters or automated systems to scrape, copy, extract, monitor, mirror or republish platform content, data, listings, race information, pricing data, user information or technical content in a way that harms the platform or violates platform rules.

Reasonable indexing by standard search engines may be treated differently where permitted, but harmful scraping, credential harvesting, bulk copying or abuse of automated access is prohibited.

You may not use contact forms, messaging tools, support channels, marketplace messages, WhatsApp channels, email flows or comment systems for spam, harassment, threats, fraud, intimidation, defamation, phishing or unlawful solicitation.

You may not send malicious links, unsafe attachments, fake invoices, manipulated payment confirmations or abusive communications through any Marlbank OLR communication channel.

You may not upload or publish content that is unlawful, fraudulent, defamatory, abusive, hateful, threatening, obscene, exploitative, deceptive or otherwise harmful.

You may not upload content that infringes intellectual property rights, confidentiality obligations, privacy rights or identity rights of another person.

Marlbank OLR may remove or restrict content that it reasonably considers harmful, misleading, abusive, unlawful or inconsistent with platform standards.

You may not misuse personal information obtained through the platform, including names, addresses, phone numbers, email addresses, bank details, identity numbers, seller information, buyer information, IP-related data or location-related data.

You may not collect, store, disclose, sell or misuse another user's personal information except where lawfully permitted and genuinely necessary for a platform transaction.

POPIA sets minimum requirements for the lawful processing of personal information and requires reasonable safeguards for its protection. :contentReference[oaicite:1]{index=1}

If the platform enables payment functionality, users must not attempt to intercept payment data, bypass payment security, tamper with payment flows or access payment-related systems without authorisation.

PCI DSS is the baseline set of technical and operational requirements designed to protect payment account data, and Marlbank OLR may enforce controls consistent with that environment. :contentReference[oaicite:2]{index=2}

Marlbank OLR may monitor, log, review, restrict, suspend or investigate user activity, listing activity, payment activity, IP-related activity, device activity, messaging activity and account behaviour where reasonably necessary to protect the platform, comply with law, reduce fraud risk or enforce policy.

Marlbank OLR may preserve records, freeze payouts, suspend transactions, block accounts, remove listings, disable messaging or cooperate with lawful investigations where reasonably required.

If you breach this policy, Marlbank OLR may issue warnings, remove content, reject listings, suspend features, freeze payouts, cancel transactions, terminate access, preserve records, report conduct to payment providers or law-enforcement authorities, or take any other lawful protective action considered necessary.

Serious or repeated violations may result in permanent account termination or further legal action.

Marlbank OLR may update this Acceptable Use Policy from time to time to reflect platform changes, risk trends, security requirements, payment controls, legal obligations or operational needs.

Continued use of the platform after an updated version is published constitutes acceptance of the revised policy.

For questions regarding prohibited conduct, platform safety, fraud, abuse, suspicious use or policy enforcement, please contact Marlbank OLR through the website contact page.